Complaints Procedure

We aim to provide the best possible service at all times. If you are unhappy with any aspect of our service, please contact us at hello@mirrakitchens.co.uk or 0151 314 7554 so we can try to resolve the issue. We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

Where your complaint relates to a credit agreement introduced to Shermin Finance Limited, and you remain unhappy with our final response (or no final response has been provided after 8 weeks), you may be entitled to refer your complaint free of charge to the Financial Ombudsman Service (FOS): www.financial-ombudsman.org.uk, 0800 023 4567. Shermin Finance Limited (FRN 727594) act as a credit broker and is not a lender.